Maintenance Notice - at (legacy information - to be discontinued in due course)

27.04.2020 - Rackspace Server

We have been notified that our dedicated server will be security patched within the next two weeks to fix a recently reported vulnerability. A short interruption of service is possible. Please check back here next week for more details.


Sat 03/11/2018 22:04 - A failing hard drive was identified by RackSpace engineers. The drive in question was part of a RAID-1 array so it was possible to perform a 'hot swap'. No downtime was experienced.

Past Events

February 2018
We have a planned 30 minute maintenance window this Sunday 11th February starting at 6am. During this period certain services will be unavailable. This is due to a newly discovered vulnerability in our Cisco firewall software.

December 2017
We continue to work hard to repair certain website issues brought about by last week's power outage. These repairs are expected to take a further week to be fully resolved. Please accept our apologies for the inconvenience.

Yesterday's (12.12.17) Data Centre power outage has now been resolved. We can only apologise for the massive disruption across all our SME services and promise you that we will be seeking a full explanation from our upstream provider, UK Fast, as to how this could have possibly happened and the steps they will be taking to prevent a re-occurrence.

We received this update from UK Fast...

'At 10:28 GMT on Tuesday 12th December 2017, our MANOC 5, 6 and 7 facilities were impacted by an instability on the incoming mains power as a result of a civil contractor passing a spike through the main feed. This was not work being carried out on behalf of UKFast or within our site but at another location 0.75km away on the path to our onsite transformer.

The UPS system supported the load for its designed time and the generators started; however, due to the physical damage to the power cable, service to the site was unstable and intermittent. As a result, the generator set failed to synchronise and take over service.

UKFast engineers on site were alerted to the generators being unable to take over the load , and that manual intervention was required. During this time the UPS batteries depleted past the designed runtime resulting in total power loss to equipment on site at 10:40 GMT.

The manual synchronisation was completed at 10:48 GMT and the onsite generator set took over power, enabling us to start bringing power back on for client services.

Our engineers have worked throughout the day to restore individual services and continue to do so for those clients who remain affected by the power issue. The process of bringing back all services in a facility requires more than just powering on equipment and coupled with the resulting failures in physical devices that have required replacement, means this is a lengthy process.

Once we have resumed full service, we will be investigating what we can do to prevent this from happening again for both the incoming power issue and also the time taken to restore service for some of our clien ts.

We will update this report as we get more information from our generator supplier and also from our teams to discuss the delays in resolving this issue.'

November 2017
A potential disk failure on one of our SME web servers has been identified by our technicians at UK Fast which will result in an emergency maintenance window 7- 8pm this evening (Thursday 9th November 2017). The server will be offline for the duration. Please accept our apologies for any inconvenience if the hosting of your website is briefly interrupted during this essential maintenance window.

May 2017
Our mail services are once again running smoothly following the recent upgrade work. Anti-spoofing validation protocols such as SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) are now fully implemented.

May 2017
Until our new mail service is fully configured, some non-deliveries may be experienced, mainly those sent to major providers such as HotMail, GMail, and Yahoo. We anticipate this work being completed within the next 72 hours. Please accept our apologies for this inconvenience. 

December 12 2016
Rackspace will be performing a non-disruptive maintenance to our Linux patching infrastructure in our LON3 data centers between 13:00 - 18:00 GMT, December 12, 2016. During this maintenance, customers may experience the inability to connect to the update servers for short periods of time. We have taken precautions in preparation for this maintenance and do not anticipate any disruption to customer environments. 

Sunday Sept 4th
Rackspace will be upgrading our Cisco ASA Firewall device(s). The work will be taking place on the affected devices at the dates and times below - this 1hour maintenance window will include a service interruption lasting no longer than 30 minutes. 

Friday, October 23rd beginning approximately at 8:00PM CDT and ending no later than 4:00AM CDT on Saturday, October 24th 2015. Rackspace will be performing maintenance on the database to perform a necessary database upgrade. Some support services will not be available during this period.

10pm Friday 30th October to 4am on Saturday 31st October 2015. Cloud services will be interrupted whilst cloud infrastructure is physically relocated to an alternative Data Centre. RackSpace's maintenance window for this activity is from 10pm on Friday 30th October and ends on 4am on 31st October. During this window, cloud hosting and related services will be unavailable - please accept our apologies for the inconvenience.


Recently Completed Events.

Predictive Failure to Drive - resolved.
One of our 146 HDDs had been predicted to fail and has now been hot swopped. The Raid-1 array replacement drive has automatically rebuilt (01:00 on 06.05.15) and there was no interruption to the hosting service.

Sophos A/V Upgrade 09.06.15

During this scheduled update some services may experience momentary disruption pending reboots when the Sophos updates occur.

About our Maintenance Events

If we expect a maintenance event to cause service disruption we will use reasonable efforts to post advance notice of the maintenance. For example, if we have to remove a system element to perform maintenance, we will transfer the system to a redundant element to minimize downtime, but there may be some downtime while the system transfers to the redundant element.

If maintenance is urgently required, we may not be able to give much, or any, advance notice; for example, we may need to install critical security updates or replace failed system components.

Best wishes, The Phenom Team